Five things you may not know about the Mable coordinator account

Care Workers, Disability, Health Professionals October 16, 2019

For many NDIS participants or ageing Australians, the role of a support coordinator or case manager can be misunderstood. The scope of your job can vary from client to client, and support coordinators are left wearing multiple hats. We understand this, and have designed your coordinator account to help make your life easier. Here are five ways we do it.

Your unique Mable coordinator dashboard allows you to add participants as your client list grows, support clients to build their own profiles, find the right workers to build their support teams and, where needed, accept agreements and timesheets on their behalf. In short, it’s designed to help you work efficiently and get the best results for your clients. In case you didn’t realise, here are five ways you can make it work better for you.

There’s a way to get your clients’ funding verified faster

As you set up a new client on Mable, one of the most time-consuming steps in the process can be the verification of their funding source. Regardless of whether they’re receiving NDIS or Home Care Package funding, and are self or plan managing, once you’ve completed their profile to 75%, it’s important that you reach out to the Mable team so we can verify the account quickly. You can either email us on coordinator@mable.com.au or call Mable on 1300 73 65 73 and choose option 5 to be transferred straight to the coordinator team.

Setting up the right account for your clients helps them in the long run

Do you intend to work with your client on an ongoing basis, helping to schedule and manage their support team long-term? Or are you simply helping your client to understand and implement their NDIS plan and establish initial supports? Depending on the scenario, you will need to choose a ‘coordinator managed’ or ‘self-managed’ Mable account. The type of account established at the outset will ensure you both have the appropriate rights and controls over the account. Speak to the coordinator support team at Mable if you’re unsure of the best route to take.

You can track progress to NDIS goals on the Mable platform

There are a number of tips and tricks that you can learn to help you get the most out of your Mable account. Community Engagement Manager Luke van Schie suggests that the shift note function is a great way to track progress to NDIS goals for your clients. Safely stored on the participants profile, when needed they can be downloaded and printed off as part of any documentation that you provide in an NDIS planning meeting. Y

You can get free training on demand

The Mable platform is designed to be intuitive, but that doesn’t mean you need to learn to use it on your own. Training will help you fast-track your knowledge so you can do your job faster and support your clients as they develop their own capacity to use Mable.

Whether you’ve just joined up, or have been using Mable for a while, get in touch with the coordinator team on coordinator@mable.com.au or by calling 1300 73 65 73 and selecting option 5.

There’s a dedicated team to help your clients find support faster

Our dedicated coordinator support team is on hand to work with you and your client to find the right support faster. With your Mable account, you have access to a marketplace of over 4000 skilled independent support workers and professionals. Although our community is large, we know it better than anyone, and can work closely with you to match your clients’ requirements with the right independent support workers. Plus, if you have a client who is ready to use Mable independently, let us know and we can reach out to them directly to help find them find the best supports faster.

If you would like to find out more about how Mable can make your job as a support coordinator easier, request a free login today.