Questions to ask in an interview

Aged Care, Consumers, Disability January 4, 2018

So, you’ve found a potential care worker to support you or a family member and they’ve agreed to meet. But what happens then? Some people like to be prepared with a list of questions before a meeting like this, while others tend to go with the flow.

To help you think about how you’d like to approach it, we’ve prepared some draft questions that could help you discover whether you’re the right match…

Getting to know you

Clients often tell us that the key to a great match is 90% personality and 10% experience. You could start with questions that give you an insight into what they’re like as a person.

  • Tell me about yourself
  • Why do you want to do this sort of work?
  • What experience do you have in _______ (depending on your needs)?
  • Let’s talk fishing! (Or whatever hobbies you’re both into)

While personality is paramount, make sure they have the right qualifications to do the job. So, remember to ask to see copies of qualifications and other documents that might be relevant to the type of work you’re engaging them for.

Tell me about a time when…

Behavioural questions can be popular interview questions as they provide great insights into how an interviewee might handle unexpected situations.

  • Can you tell me about a stressful experience and how you coped with it?
  • Can you describe a time you found a client challenging? How did you handle it?

Talking about the job

It’s important at this stage to be specific about the job you’re asking them to do, to ensure you’re both comfortable with the scope and requirements.

  • What are your expectations for the role?
  • Are there are any tasks you would feel uncomfortable doing?
  • How will you help me achieve my goals (provide detail)?
  • Are you flexible with the days and start/end times if we need to change them?
  • Do you have a cancellation policy?

If you’re a carer or family member

If you’re engaging support on behalf of someone else, then the following questions might provide you with some comfort.

  • If you’re delivering care/support to someone how do you maintain their dignity and respect?
  • How are you going to keep my loved one safe?
  • How would you handle an emergency situation?
  • How do you provide person-centred support?

Remember, as a consumer you have the right to get to know your potential worker and say no if you don’t think it’s a good fit. Click here to find out more about your rights as a consumer.

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