One of the questions we’re most frequently asked by potential clients is, “Is Mable safe?”. It’s a valid question. After all, this is a new way to hire a care or support worker, who may have traditionally come to your front door as an employee of a large provider.
The safety of the Mable community is paramount. We have a number of industry safeguards in place and wanted you to know how it all works.
A stringent on-boarding process for workers
Our on-boarding process is one of the most rigorous in the business. As a minimum for each worker on the platform, it includes police checks, ABNs, verifying qualifications and personally calling referees. Although we receive thousands of registrations, only those who meet the strict registration requirements can offer their services on the platform.
Workers may also include additional information on their profiles which we can’t verify, such as their complete work and education history, special areas of interest or specific courses they have undertaken outside of key qualifications. So, use your instincts – do you trust this person and do you want to work with them? We’ve put this together this list of good questions to ask in that first interview with a worker. You can also draw on the feedback which has been provided by other clients.
Keeping your information safe
Every transaction between you and the worker is stored on the Mable platform, something which comes in handy if there is ever a question over a timesheet or care delivered. We also monitor all communication between you to ensure there is no inappropriate activity and both parties are kept safe.
Resolving any issues
Our consumers are at the heart of everything we do, and we take all feedback or concerns raised seriously. If you ever have a serious concern about a care worker or the care you are receiving, please discuss this immediately with family members, your chosen representative or by making a call to the Mable team on 1300 73 65 73. Any serious incidents are investigated so we can ensure there’s no repeat. Sometimes, this may mean hiding a profile or even removing a worker (or a client) from the platform.
Safety for workers
For workers, we provide resources and guidance to protect their safety and privacy, too. This includes verifying their identity when signing up to the platform and arranging insurance on their behalf for any work delivered and paid for through the platform. The policy covers Professional Indemnity, Public Liability and Group Personal Accident insurance. We’ve also introduced a new feature that enables workers to report on any incidents of inappropriate behaviour via their shift notes. Designed to keep other workers on the platform safe, the feature will notify our team if there’s been an incident that needs to be looked into.
We’re not all that different
Just because we’re online doesn’t mean we’re difficult to reach. Behind every phone call, email, payment transaction and notification, is a large team of real people, operating out of an office in Sydney. If you need to talk to someone, you’re going to get one of these dedicated team members. Here’s a pic!